Returns & Warranty Policy

At RAVPower, we stand behind the quality of our power banks and charging accessories with a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, we offer a straightforward return process to ensure your power needs are met.

1

Initiate Your Return

Contact our customer support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack the device in its original packaging, including all cables, wall adapters, and user manuals that came with the product.

3

Ship to RAVPower

Affix the provided shipping label and drop off the package at any authorized carrier location, ensuring you keep the tracking receipt for your records.

4

Receive Your Refund

Once our technicians inspect the returned hardware, we will process your refund or exchange within 5 to 7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing